Help - I never received my wristband. April 27, 2022 19:21 Updated If you never received your wristbands, please bring your Front Gate Tickets order number along with a valid photo ID to the festival box office. Click here for box office information. Related articles Where is the Box Office? And what are the hours? Ticket & Wristband Policy I have a question about my tickets How do I contact the festival? I have a lost, damaged or tightened wristband. Can I get a replacement?